Refund policy

At TidyAura, we are committed to ensuring you and your pets are satisfied with every purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Window

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • The item is in the same condition as received
  • The item is unused and unworn
  • All original tags are attached
  • The item is returned in its original packaging
  • Proof of purchase (receipt or order confirmation) is provided

2. How to Start a Return

To initiate a return, please contact us at:

Email: support@tidyaura.us

Once your return request is approved, we will provide:

  • A return shipping label (if applicable)
  • Detailed return instructions
  • Return shipping address

⚠️ Items sent back without prior approval will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is:

  • Damaged
  • Defective
  • Incorrect

Please contact us immediately.

If the issue is confirmed:

  • TidyAura will cover 100% of return shipping costs
  • You may choose a replacement or full refund

4. Change of Mind / Customer Remorse

If you wish to return an item due to personal reasons (such as ordering the wrong item or no longer needing it):

  • Return shipping costs are the responsibility of the customer
  • Items must be returned in unused and resellable condition
  • Refunds will be issued once the returned item is received and inspected

5. Restocking Fees

TidyAura does not charge any restocking fees for returns.

6. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., pet food, treats)
  • Used personal care or grooming items
  • Custom or personalized products
  • Gift cards

For hygiene and safety reasons, used items are not eligible for return.

7. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–7 business days
  • Additional processing time may be required depending on your bank or payment provider

8. Exchanges

The fastest way to get the item you want is to:

  1. Return your original item
  2. Once the return is approved, place a new order

9. Contact Information

If you have any questions about this Return & Refund Policy, please contact us:

Store Name: TidyAura
Email: support@tidyaura.us
Phone: +1 334-941-0908
Business Address: 806 Johnson St, Union Springs, AL 36089-2105, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-5)
Order Cut-Off Time: 5:00 PM (GMT-5)