Shipping policy
At TidyAura, we are committed to providing a simple, transparent, and reliable shopping experience for you and your pets. We offer shipping within the United States.
1. Processing & Delivery Time
All orders are processed and shipped as quickly as possible.
| Stage | Timeframe | Description |
|---|---|---|
| Order Cut-Off Time | 5:00 PM (GMT-5) | Orders placed after this time will be processed the next business day |
| Processing Time | 1–3 Business Days (Mon–Fri) | Time required to prepare and package your order |
| Shipping Time | 5–8 Business Days (Mon–Fri) | Delivery time depends on the carrier and destination |
Estimated Total Delivery Time: 6–11 Business Days
Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, or other external factors.
2. Shipping Fees
We offer free standard shipping on all U.S. orders.
- No minimum order requirement
- No hidden fees at checkout
Shipping availability is limited to U.S. addresses only, including APO/FPO and P.O. Boxes where supported by carriers.
Applicable sales tax (if any) will be calculated at checkout.
3. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
- Tracking information may take 24–48 hours to become active
- Updates depend on carrier system processing times
4. Shipping Responsibility & Address Accuracy
Please ensure your shipping address is correct at checkout.
TidyAura is not responsible for:
- Delays caused by incorrect or incomplete addresses
- Lost packages due to address errors provided by the customer
- Delivery issues caused by the shipping carrier
If a package is marked as “Delivered” but not received, please contact us within 48 hours so we can assist in investigating with the carrier.
5. Carrier Responsibility
Shipping times are estimated and handled by third-party carriers. Delivery performance may vary depending on carrier operations and external conditions.
6. Customer Support
If you have any questions about your order or shipping status, please contact us:
Store Name: TidyAura
Email: support@tidyaura.us
Phone: +1 334-941-0908
Business Address: 806 Johnson St, Union Springs, AL 36089-2105, United States
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT-5)
Order Cut-Off Time: 5:00 PM (GMT-5)